AdvisoryLegal
Privacy Policy
Effective: [INSERT EFFECTIVE DATE]
This policy explains what personal information VisaBanana Advisory collects when you contact us or use our services, and how we use it.
1. Who is responsible for your information
GP Trips India Private Limited operates VisaBanana Advisory and decides how your personal information is used. Registered address: 3rd Floor, Landmark Cyber Park, Gurgaon Sector 67, Gurgaon — 122102. Contact: info@visabanana.com.
2. Information we collect
When you send an enquiry through our form, we collect:
- Your name and phone number
- Your destination country, travel purpose, travel dates and number of travellers
- Optional details you choose to give: preferred contact time, whether a visa was previously refused, and any note you write
- Your confirmation that you understand this is a private advisory service
- The page or button you used to open the form (which tells us the service you were looking at), and the time of submission
If you use a service such as document review, you may also send us documents. We use them only to provide that service.
Our hosting and security systems also process technical data such as your IP address, which we use to keep the website secure and to limit repeated form submissions.
3. How we use your information
- To respond to your enquiry and contact you about our services
- To provide the consultation, review or guidance you request
- To keep records of our services and resolve disputes
- To protect the website from spam and misuse
- To meet legal and accounting obligations
We do not sell your personal information. We do not send you an automated acknowledgement email when you submit the form.
4. Where your enquiry is stored and who can see it
Enquiries are recorded in a secured Google Sheet that is accessible only to authorised members of our team who need it to respond to you. Google acts as a service provider that stores this data for us.
Our website is hosted on Vercel, and form submissions are rate-limited using a security service. These providers process technical data on our behalf.
5. When we share information
We share personal information only with service providers that help us run the website and our team’s records, and where we are required to by law or a court or authority with the power to require it.
We do not share your information with any embassy, consulate or immigration authority. Whatever you submit to them is submitted by you.
6. How long we keep it
We keep enquiry records for [INSERT RETENTION PERIOD], or longer where the law requires. After that we delete or anonymise them.
7. Your choices and rights
Subject to applicable law, you can ask us to:
- Tell you what personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information
- Withdraw consent you gave us for a purpose
To make a request, email info@visabanana.com. We may need to confirm your identity first.
8. Security
We use reasonable safeguards, including encrypted connections and restricted access to enquiry records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Our services are meant for adults. If you are enquiring for a child, please do so as their parent or legal guardian.
10. Complaints and grievances
If you have a concern about how we handle your information, contact our grievance contact: [INSERT GRIEVANCE OFFICER NAME], info@visabanana.com, +91-9054784562.
11. Changes to this policy
We may update this policy from time to time. The current version is always on this page with its effective date.